We ship within fifty (50) contiguous US states including Alaska and Hawaii. We use UPS to ship all our packages.
Free UPS shipping over $49.
You could expect to receive your orders within 3 to 5 business days after the package is shipped.
Nope! If you're not home, the driver will leave your package at the door or with your doorman.
We are sorry if this is the case and will rectify the situation right away. If you ordered multiple items, please double check that your order has not been split into multiple parcels. If you are sure this is not the case, please speak to our Customer Support directly, you can email us by clicking the "Contact Us" page.
First of all, we are so sorry if this happens. If possible, please take a picture of the damaged item and contact us by clicking the "Contact Us" page. Our customer service will get back to you as soon as possible.
All items shipping from Mipetus.com are responsible by UPS. If your package gets lost, please contact UPS ASAP.
Your payment method will be charged automatically on the date the order is placed. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Google Pay, Apple Pay, Facebook Pay, Venmo and Diners Club.
If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit(or 4-digit) code found on the back of your card.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
To place an order, make sure you are logged in to your Mipetus.com account or create a new account.
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Click “Shop” to browse different categories and choose a product to see more details. To add the product to your cart, click on the green button that says “Add to Cart.”
After you add the item to your cart, you could keep shopping or check out. To check out, click on the ‘Cart’ and then click the green button that says “Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.
On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your order total. When you’re ready, click the black button that says “Pay now.” We’ll send you an email confirmation regarding your order.
You can find the details of your order under the “Account - My orders”.
To check the status of your order, go to ‘Account - My orders’.
If you would like to cancel an order for any reason, please contact our Customer Support by clicking “Contact US” on the website. Please make sure you have your order number on hand so we can locate your account. If the order has been shipped out or delivered, then we will have to go through the return process.
Once your request has been received, we will arrange your cancellation and issue a refund to the same account used for payment.
No, there is no minimum spend. However, there will be a free UPS shipping if you shop over $49.
The price you see on the website does not include the taxes.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Discount Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out ‘Subscribe & Save’.
We have a 10 days return policy, which means you have 10 days after receiving your item to request a return. The carrier must be unused to return in 7 days after it is delivered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Read our Exchange & Return policy for more details.
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 7 to 10 business days.
Subscribe & Save
If you would like to cancel your repeat order, simply click on ‘Account-See my subscriptions’.
We’ll send you a reminder email 2-3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.
Go to ‘Account-See my subscriptions‘ and click your current payment method to see all available payment methods or add a new one.
Go to ‘Account-See my subscriptions‘, choose your Subscription with the address you want to update, and click your current address to see all available addresses or add a new one.
Your payment method will be charged automatically on the date your Subscribe order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. The pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.
Subscribe & Save lets you schedule regular deliveries of your pet supplies, so you never run out of pet essentials ever again. We also offer a 12% discount for Subscribe & Save.
Support & Contact Us
You can contact us via “Contact Us” on our website or you can also email firstname.lastname@example.org. We'll get right back to you as soon as possible.
You could also refer to our Q&A page for the most common questions.
We're available Monday to Friday from 8:00am to 5:00pm (PST).